Deliver world-class student support with Service Cloud
Providing the best possible support to students just got a whole lot easier! With Service Cloud you can easily prioritize, collaborate on and resolve student support issues faster and more efficiently. Now you can transfer or assign cases with a few clicks, track support history, or provide self-service options to students like never before.
Are you ready to revolutionize the way you support students?
Better Case Management
Single view of student record and case details allow for continuous collaboration among departments .
Automated assignment and escalation rules ensure that issues are routed appropriately.
Reports and dashboards provide instant updates of key performance metrics.
Seamlessly support students face-to-face, via phone, chat, or email.
Easily prioritize cases by source, date, urgency, and product topics.
Request a Service Account Setup Today
Contact ERPT to implement Service Cloud to help you exceed student expectations of faster and more responsive support.