Deliver world-class student support with Service Cloud

Providing the best possible support to students just got a whole lot easier! With Service Cloud you can easily prioritize, collaborate on and resolve student support issues faster and more efficiently. Now you can transfer or assign cases with a few clicks, track support history, or provide self-service options to students like never before.

Are you ready to revolutionize the way you support students?

Service
  • Better Case Management

    Single view of student record and case details allow for continuous collaboration among departments .

  • Intelligent Resolution

    Automated assignment and escalation rules ensure that issues are routed appropriately.

  • Actionable Insights

    Reports and dashboards provide instant updates of key performance metrics.

  • Multi-Channel Support

    Seamlessly support students face-to-face, via phone, chat, or email.

  • Workload Prioritization

    Easily prioritize cases by source, date, urgency, and product topics.

Request a Service Account Setup Today

Contact ERPT to implement Service Cloud to help you exceed student expectations of faster and more responsive support.

Email ERPT