Category Archives: Classes Abroad

Business Environment in Spain, Portugal, and China – Angel Wu

Angel (Shengdi) Wu made the journey to Lisbon and Madrid, experiencing a contrast of Portuguese and Spanish business etiquette to that of her native country, China. Please enjoy reading her perspectives on European and Chinese cultural practices, and how to have cultural-awareness while conducting international business.

Time flies, two weeks’ intersession in Europe passed quickly in the blink of an eye. My overall impression on Europe is complicated. I was completely absorbed in the rich culture, accumulated through the long development of the civilization. We visited art centers, img_0238witnessed the perfectly reserved architectures from the last two centuries, watched various classical concerts such as Flamenco in Spain and Fado in Portugal, and tested various authentic European food and drinks such as Sangria, wines and fresh-made breads with garlic shrimps. However, on the other hand, I was a little disappointed by the current economic statues of the European union countries. Once dominated the sea and colonized many countries around the world to acquire a great deal of fortunes, Spain and Portugal today are no longer prosperous as before and struggling to get out of the economic crisis.

In terms of culture and business differences between China and Europe, the most important element that China and Europe share in common is the long historical development. Both China and Europe entered their respective first golden age at about the same time: 500 BC. However, European culture heritages, including ancient castles and old antiques, are better preserved img_0564than the Chinese counterparts, as both the civil wars and the world wars destroyed lots of historical sites in China. As a result, on the whole, the modern facilities such as elevators in buildings are more spread in China than European countries. A single writing language and a 90% Han-nationality dominated population shaped roughly homogenous cultural traditions in China, while multiple languages and varieties of populations created different culture traditions among European countries. The differences could also be traced to the concept of family. For instance, Chinese view the benefits of the whole family over individuals so that an individual has his duty for the family. Europeans focus more on an individual’s freedoms and rights. Although we could feel the socialism influence in both continents, Europeans enjoy much higher benefits from their governments while Chinese do not.

img_0433When it comes to business, Europeans focus more on the technology and quality, such as some famous luxurious brands – Gucci, Louise Vuitton, BMW cars and so on. Chinese place greater importance on cutting costs, which inevitably harms the quality. However, both Europe and China are complimentary to each other from the market angle. China has huge market potential and production capacities, while Europe has advanced technologies that could be more quickly applied in China. Europe could conquer the Chinese market more quickly by transferring new technologies to China and setting up local production.

 

Another noteworthy fact is that China is thriving thanks to the fall of communism and the rise of img_0327the capitalism. Europe is falling thanks to the rise of socialism and the fall of capitalism with no easy way out. The rigid, inefficient labor market, in most European union countries, has become probably the largest stumbling block to development of the economies within the European Union. For instance, in the United States, a company in decline could lay off its employees according to its needs without any compensation. While in Europe, the rigid labor law made it even unaffordable for a company to fire a permanent employee. In China, employees laid off by a company are compensated to some extent. As a result, in many European countries, a vicious circle happens as permanent workers in a company might look forward to being fired, and thus companies operating in Europe tend to hire more temporary workers instead. The astonishing unemployment rate at as high as 30 percent makes people question whether it is really beneficial for the economic development of a country to join the European Union.

img_9962To do business in Portugal, some business etiquettes should be kept in mind. Don’t ask about a person’s background or age or exaggerate your gestures. As for punctuality, it is common to be late. For instance, arriving 10 minutes late for a meeting is ok. You will need to make a call if you will be late by more than 20 minutes or request to reschedule the meeting after 30 minutes. Portuguese people are very friendly and sincere about what they say. As is the case with China, personal relationships are very important in business, and people prefer to do business with someone they trust. Thus, it is advisable to seek a mutual contact and build up some credibility with Portuguese businessmen before starting to negotiate with them, a practice shared by Spanish businessmen as well.

In Spain, sufficient time should be allowed to get to know your partners well before any negotiation as a sound relationship is an integral part of successful business negotiation. For instance, before the formalities of meeting, you should spend some time discussing some general informal subjects, such as the weather, family or traveling arrangements. It is really important to follow up with the completion of a business deal and reinforce personal relationships. It is acceptable to invite business partners in Spain to some informal social gatherings. In general, Spanish people value their families, personal relationship and cultural traditions. They enjoy leisure activities to the fullest. Business dress code is very important in Spain as Spanish people will perceive one’s appearance as indication of professional achievement and relative social standing. It is advisable to address with elegance, especially for a dinner. Many high-quality restaurants have a formal dress code. Unless you are a tourist over there, you should always avoid shorts or slippers. Lastly, it is worth mentioning that some rules about giving gifts during business meetings. Spanish people don’t usually give gifts to each other, while inexpensive gifts could be allowed at the end of a success negotiation. Corporate gifts or books are welcome gifts. It is important to know that Spanish people are brand and quality conscious, so high quality items are preferred.img_0440

To check out more student experiences, please visit our Study Abroad blog page.

Information on international opportunities can also be found on our website.

Tips for Traveling to Lisbon and Madrid

Shreyas Sreekanth visited two locations, Madrid and Lisbon, and gave us some tips for what to do and see in both locations. Read on to find out more!

Since this was the first time I was visiting Europe, my excitement before leaving was overwhelming. We had a large group of people from different programs joining us in these wonderful locations, which made it even better to meet new people and hang out together. The pre-departure session that my classmates and I had with the Ahler’s Center was very helpful to prepare ourselves for the locations we would be traveling to, as we had speakers present who are from Lisbon as well as a person from the US currently studying in Madrid. They were kind of enough to give us a broad picture of what the locations are like, safety tips, appropriate traveling means, as well as suggestions of different restaurants and places to visit.

Lisbon is a great city in terms of the people, locations, food, and places to visit. The opening dinner on the first day was a great opportunity to meet everyone in the program. The authentic Portuguese cuisine was to die for, as I had the best sea food and wine. Our class was held in Catolica School of Business and Economics, which was a 10-minute cab ride from our hotel. The professors and students from the school were very receptive and catered to our needs in the best way they could, which made us feel more comfortable in our new environment. The class schedule was perfectly balanced between attending class and completing school work before we went out to explore the city.

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The city tour that the Ahler’s Center planned was what opened my eyes to what Portugal has to offer, as well as its prominent history. We had a certified guide who took us to the oldest part of the city, gave us information about how the city had been destroyed by an earthquake, and described what had to be done to build it back up to what it is today. It involved quite a walk, so it is highly recommended to be in comfortable attire and shoes (which will be stressed by Allison the day before). Everyone was quite tired after the session, but the highlight was going to an amazing pastry place, Pastéis de Belém, where we were served the best chocolate tarts I have ever had until now. This is a must try in Lisbon, as I ended up having a few every day after the tour.

The other must visit place is Sintra, where beautiful castles are located, as well as a breathtaking view from the western most part of Europe. The hike is through some wonderful small waterfalls and various ancieimg_20160604_013729nt castles. Again, it is recommended to wear comfortable shoes and attire, as it is almost a 4-hour hike to see all of the sites. The city also a lot of small little restaurants and boutiques that are interesting to peruse in, the restaurants are perfect to go with friends after a long day’s trek in the evening. A peculiar trend that I observed in Lisbon is that dinner time is usually around 10 PM, and hence, the places are open quite late. The language is not really a problem, as all the restaurants have English menus, and the minimal English that the cab drivers know is sufficient to get around the city without much difficulties. However, it is recommended to learn a few basic words in both languages, but if not, it is very important to carry a business card of the hotel with you at all times in case of an emergency.

After a week in Lisbon, we headed towards the city of Madrid in Spain. The most prominent experience I had in Madrid is the Tapas tour. Tapas is img_20160530_174244a must try in Madrid, as there so many variations to the small dishes and tapas is available in a lot of different places. The Dean also joined for us the event, making it that much better. We were lucky enough to be in Madrid during the UEFA finals between two of the most prominent clubs in Spain, Real Madrid and Atlético. The craze about soccer in Spain is real, as it is widespread throughout the city, and it seemed like the city came to a halt for those entirety of the game.

We were also fortunate enough to have guest speakers at both the locations who were from Europe to give presentations on their respective regions. The opportunity to learn about the history of both countries, the EU, and the Eurozone in general was fascinating. The industrial visits to We Do Technologies in Lisbon and the Google campus in Madrid was very useful to understand how business functions in Eimg_20160603_202749urope, and the experiences described by the founders of We Do technologies was very informative. They explained the challenges they faced in their industry, as well as how different it is to run a business in Europe in comparison to the US. The industrial visits are a core part of the program and it is mandatory to attend both of them. On a final note, the logistics and program itself were carried out very efficiently, with many thanks to Allison from the Ahler’s Center, as she coordinated with the local schools and kept us informed regularly through Whatsapp. Both of the cities were wonderful places to visit, to experience the European culture as well as to gain new knowledge, and a few credits, at the same time!

From the Classroom to Beyond

Ashrith Doddi really enjoyed learning about various international affairs within the classroom while abroad. Read on to find out more about his experience!

I had a great experience with Dr. Dimon and the rest of the crew in Lisbon and Madrid. The class, Global politics, policy, law and ethics, was such a refreshing take on global politics and market systems, with a special emphasis on European monetary and fiscal policy. The case studies given to us exposed us to global business, cross-border negotiations, culture, and challenges that entrepreneurs and businesses face when they make international transactions.

Company visit

When I read the case about corruption in Siemens in Germany, I learned about how big businesses are structured, as well as the journey Siemens and its top management took during its growth stage. The discussion we had in class was lively and insightful. Despite being in metropolitan cities with bustling nightlife and many distractions, everyone in class was prepared, well read and contributed significantly during discussions. When we were not discussing case studies or listening to Dr. Dimon talk about subject matter, we had esteemed guest speakers who educated us on European fiscal and monetary policy. This was the highlight of taking the class in Europe, because I have done some extensive research about European policy in my previous job working as a Reuters correspondent. Many things come to mind that I can use in my personal or professional life after taking the class. For example, the information about liberal and coordinated markets will help me gain perspective about how markets function in different countries. As an MBA student aiming towards a career as a consultant, these topics will help in the future when I have projects that will require international travel. Another example that comes to mind is the telecommunications case study we did, which showed me the importance of market research before entering a new market. Since I am from an emerging market (India), I can compare and contrast the business environments in different countries and the course material will help me in my future ventures.

Madrid - bull fight

To conclude, I highly recommend the course to future students. The classroom discussions with the professor and the students encouraged me to keep up to date with case studies, current affairs and especially, to learn more about the European economy. Traveling with fellow students and professors was an enriching experience and I thank the University of San Diego’s Ahlers Center for the scholarship and the opportunity to take this class.

Final dinner

How to Utilize Family Businesses to Turn the Greek Economy Around

Ian Manahan has been on a long journey visiting many countries throughout Europe, one of which was Greece, that left a lasting impression on him. Aside from exploring Athens and falling in love with Greek food, Ian found the importance that the role of family businesses play in the Greek economy.

When I stepped off the plan in Athens, for the first time in my life, I was immediately caught up in the historical mythology of Greece. I stayed at an Airbnb with a nice Greek couple in their 40’s who provided me with fantastic hospitality that lasted my entire stay. After getting settled, I sat down and learned more about my hosts, while sipping what was quickly becoming one of my new favorite spirits, ouzo, and trying various Greek cheeses on bread. I had only given myself a day to get settled and see the sights, before class started at my school, ALBA, so after my conversation with my hosts, I planned out my next day and went to bed.

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Greece

Greece was dry when I visited in late April, but the beauty of the ocean water off the coast never failed to make me feel full of joy. Greece was one of twelve countries I visited in Europe in 2016 and, in my opinion, Greece had the best food. I loved the way that the Greeks prepared their souvlaki, which made me realize that saving money packing one’s own lunch might not always be the best option. My favorite souvlaki was probably made with small pieces of lamb meat, cooked on a skewer over coals, then placed on pita bread with fresh Mediterranean vegetables and what I remember to be tzatziki sauce.

Although many of the tourist areas in Athens, like the new Acropolis museum, were busy with tourists and well preserved, it appeared there were many areas of the city that were no longer as well taken care of. The traffic also seemed fairly heavy, and at times chaotic, with the many ‘papaki’ and ‘Papi’/mopeds darting around on the roadways. Although I never needed to go far for fantastic baked goods or food, between the multiple jobs my Airbnb hosts worked and the inconsistent infrastructure I observed, Greece seemed to be a place where economic growth and optimism were at an all time low. What could the future hold for them?

Family Business

The class I took in Athens/ALBA was called “Managing the Family Enterprise”, and it was taught by a visiting Italian professor from the Nottingham Business School in the UK, who had one of the most confusing accents of anyone I met in Europe. However, he was very self aware and never failed to IMG_2890make the class fun as a result. For me, learning about managing a family business wasn’t something I had really thought about, until I started working on my New Venture Management MBA with USD and saw the chance to take the course in Greece while I was abroad.

I think one of the bigger takeaways from the class was how large the family business market is. Family owned businesses are almost half of the GDP in the US and constitute approximately three quarters of the GDP in most other countries. Therefore, how family businesses are managed, especially in regards to succession planning, is a fairly relevant discussion for business and globalization moving forward. The family is the most important initial element in creating the company culture, so the question is how can business and culture be continually maintained and adapted to a constantly changing market? Additionally, roughly all of Greece’s mid-sized companies are family controlled and up to 60% of their large firms are family controlled.

The Future

Greece likely needs to pursue more than one change in order to make the turn around the world would like to see them make economically. The euro did not have a good rap with my hosts, nor did the EU. Greece has multiple built in markets with its tourism and food, but the Greek citizens trust in the government is not where it needs to be in order to start making changes that need to be made. After spending two weeks in Greece, I thought that many travelers would still want to visit the beautiful ‘birthplace of civilization’ as we know it, but without strong political and business leadership to re-write the economy, I wonder if we will see its citizens continue to struggle and as a result, lose some of its integral culture. Greece’s challenges and opportunities are not unknown to the world, and I hope to return to a fully revitalized Greek economy someday soon.


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Lisbon & Madrid: Food, fútbol, and friends/family

Surabhi Mohta participated in the study abroad program to Lisbon, Portugal and Madrid, Spain where she observed many cultural similarities between the two countries and reflected on her experiences in both places.

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A wise man once said, ‘the world is a book; and those who do not travel read only one page.’ I realized how true these words are after my experiences abroad. For two weeks in May 2016, I was fortunate enough to study abroad in Spain and Portugal. I knew coming to the University of San Diego, which is a pioneer in study abroad programs for its graduate school, that I wanted to study abroad at some point as a student here and I have been lucky enough to experience two study abroad trips so far. I didn’t know just how life-changing studying abroad would be and how much I would learn while I was traveling. I took a class which taught me about how different economic and political conditions can shape the way of life in a country and how some of the most innovative ideas can come out of the toughest constraints. I also learned so many things outside of class that helped me to appreciate my experience that much more.

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I learned so much about another culture: what other people value, what makes them get out of bed in the morning, what makes them stay up so late. I learned what it’s like to live as a traveler and not a tourist, and how to explore a country with strangers who can become close friends. I learned how to read a city with my feet, walking through streets so narrow that the sidewalks, where they existed, were no wider than a foot. Living in a foreign city is supposed to push you outside your comfort zone, interact with people you have never met before, immerse yourself in a culture very different from your own, as well as understand how local businesses work, and why they are structured the way they are. The culture shocks I experienced came in the daily routines, the little details, such as with the type of foods. All the fruits and vegetables were so fresh, since the Spanish and Portuguese aren’t dependent on preservatives. The food in Portugal and Spain was very traditional and local. The people are proud of where they come from; they are born, they live and die here. I found that the food they eat reflects their municipal pride.

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Another thing that was interesting to note is the Portuguese and Spanish culture of extraversion. Yes, there’s a huge economic crisis: the youth unemployment rate, especially in Spain, exceeds 60 percent. Yet, people are still going out. They aren’t afraid to have a good time, and I experienced this through feeling the intensity of the fútbol games, which you knew the entire city was watching by the perfectly synchronized cheers erupting from the apartments and streets around me. They would rather live with less than sacrifice going out with their friends and family. This reflects the importance the Spanish and Portuguese people place on relationships, which I also observed in the way business was done in these countries.

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What makes study abroad so amazing is how much you learn about life in such a condensed period of time, away from everything familiar. As Henry Miller said, ‘One’s destination is never a place, but a new way of seeing things.’ That’s exactly what a study abroad experience does to you.”

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To check out more student experiences, visit our Study Abroad blog page.

Information on international opportunities can also be found on our website.

“De La Gente”: From the People of Guatemala

Carl Eberts traveled to Antigua, Guatemala as part of an MBA class and was fortunate enough to see the importance of microloans and organizations, like De La Gente, that help in giving low income Guatemalans a higher quality of life.

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 “This trip gave me the opportunity to experience the real life challenges people face in rural Guatemala and explore how businesses with a socially minded foundation can benefit these people. Within the first two days, we met with textile workers, brick makers, and a baker, all who have expanded their business through loans from microfinance institutions. On the third day, we were able to learn about the process of how coffee beans are grown and processed by a local farmer and his family. It was an amazing opportunity to witness firsthand how social entrepreneurship can make a substantial difference in people’s lives. The local farmer’s name was Mercedes and he proudly showed us his coffee operation from planting to roasting the beans, all while hiking across his land. He told us that he started out as a farm hand, making mere pennies a day. However, after receiving help from microloans, he has finally been able to purchase land of his own. Along with the assistance of De La Gente, an organization that is committed to increasing the livelihood of farmers and their families, Mercedes went from just selling unprocessed coffee beans to husking and roasting them. Since the individual pieces of equipment were too expensive for any individual coffee farmer to purchase on his own, several farmers formed a coop and purchased one piece of equipment each to help in the process of picking coffee berries and roasting the beans. The coop has allowed them to create significantly more income for themselves and their families. After listening to Mercedes’ story, my understanding of the factors that perpetuate poverty has expanded, as well as the differences between actions that first world countries take to help alleviate poverty, versus those that only appear to help. The experiences that I had in Guatemala opened my mind to the ingenuity and resilience of citizens living in underdeveloped countries and how it really is a systematic problem that must be attacked from multiple angles. I believe that it is important for myself and others to look for opportunities in our own communities that harness mutually beneficial relationships to achieve more than would be possible alone.

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An unexpected benefit of traveling abroad with an MBA class is the amount of time spent in transit with like-minded business people. Being around the same peers for an extended period of time allowed for networking that was far more significant than a single random mixer or event together. We spent several hours a day together being transported around to different locations and went out to dinner as a group almost every night. I bonded with fellow classmates over Argentinian steaks, volcanoes erupting, as well as Mexican airport customs. Over the course of the trip, I discussed many international business topics with a doctor that had worked in a clinic in the Dominican Republic and also gained some insight into the history of the Guatemalan government through the eyes of an expat living abroad in Antigua. The connections I made abroad will last longer and carry more weight than others made domestically. I hope to be able to take several more classes abroad during my MBA program at USD.”

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To check out more student experiences, visit our Study Abroad blog page.

Information on international opportunities can also be found on our website.

Accounting Program in Paris, London & Rome – Spencer Andrews

Spencer Andrews, USD accounting major, traveled to Paris, London and Rome to participate in the summer 2016 MACC/ACCT study abroad course on International Accounting Standards and European Accounting Business Environments.  Spencer discusses his international experience and its impact on his life:

“I would like to start by thanking the Ahlers Center for the scholarship I received. Without it, I may not have been able to go on this amazing journey to London, Rome and Paris. This trip was truly one of the best experiences of my entire life. I’m not going to lie, before this trip, I was probably one of the least cultured people I know. For that reason, I was eager to have the opportunity to go on this voyage.

ColoseoThe class leading up to the trip was great. It really prepared me for things that I might see and experience abroad, but there is nothing like learning from experience. As accounting majors, we all knew about the prestigious Big Four, we all had at least some semblance of an idea of how they functioned in the States, and some of us even had jobs with these firms. So, I was very excited to have the opportunity to meet with these firms overseas.

Obviously, there are many similarities to how businesses function in Europe, the UK and the US, but I was fascinated to learn about how the differences in culture are able to affect the operations of a business so dramatically. The speed at which work flows in Europe is substantially slower than the pace in the United States. In France, employees are more likely to constantly question why things are being done. This is not necessarily because the employees feel the work is being done incorrectly, rather the employees want to understand it more thoroughly, as well as think through other possible alternatives and find better solutions. Another issue of doing business in France is the education structure. Depending on what level of degree a person earns, their job will be very specific to that degree. For example, Larry Lemoine, a partner at KPMG in France, described the difficulty of asking his secretary to perform a task for him. All Mr. Lemoine needed to know was how to work the computer in the conference room, but he could not simply just ask her to go set it up for him. Mr. Lemoine came to her asking if she could do him a favor, rather than telling her to do something. In France, the people are very proud of their job positions and can be easily offended if they are asked to do work or tasks that fall outside their job description.

LouvreHaving the ability to experience these cultures firsthand, not only in the business aspect, but also in everyday life, was huge to my growth as a business person and as a member of society. If I am ever fortunate enough to be able to work abroad or do business with a foreign company, this trip really gave me the tools to be successful. Regardless of whether I were to do business in Paris, London, Rome, or elsewhere, I learned some very valuable lessons in doing business outside of my home country. One thing I learned was do not expect other cultures to operate as people in the US do. In order to be successful, one must come in with an open mind and the willingness to adapt. As I mentioned earlier, things tend move more slowly in Europe, so you need to be prepared for that and get things rolling earlier than you might be accustomed to. The biggest thing, though, is to go in prepared. Research whichever culture you are doing business with before you begin business. It is important to understand people’s tendencies and to align yourself accordingly, rather than expecting them to accommodate the American way. Other cultures will greatly appreciate the effort, if they notice that you are trying to adopt some of their work habits.

I can truly say that I had a life changing experience on this trip. The opportunity to visit these beautiful cities, not only to see the sites, but immerse myself in the culture from a business perspective, is something that is very unique about this study abroad program. It is a fantastic experience that may lead to the opportunity to work abroad for a couple of years or the rest of your life. I could not be happier with my experience, and I thank the Ahlers Center again, for helping to make this possible! Merci!”Big Ben

To check out more student experiences, visit our Study Abroad blog page.

Information on international opportunities can also be found on our website.

10 Must-Do’s in Madrid

During May and June of 2016, USD afforded students from the MBA and MSGL programs the opportunity to study abroad in Lisboa, Portugal and Madrid, España. Both cities were absolutely breathtaking and are highly recommended destinations. In Madrid, there are 10 Must-Do’s that left a lasting impression on me and will enhance your culture experience:

  1. Watch a soccer (fútbol) game with the locals. Soccer, or fútbol, is like a religion in Europe. If one really wants to get immersed in the culture, find a local pub, and enjoy the festivities. Some of the best soccer in the world is played in Spain, as Spain won the World Cup in 2010, and Real Madrid won the Champions League Championships in 2016. Puerto del sol has great restaurants to enjoy the games!
    2. Plaza de Cibeles
  2. After the match. Spaniards are very passionate people. When something good happens, everybody gets together in the streets and celebrates. If there’s a concert, soccer game, or national holiday, Plaza de Cibeles is a great location where everybody conglomerates to rejoice in the moment. It’s an amazing cultural experience, and the atmosphere cannot be replicated.
  3. Flamenco. The performance originates from Spain. The presentation involves singing, guitar, dance, and more. It is a classy experience, and one really gains an appreciation for the talent, fitness, and rehearsal that these performers undergo in preparing themselves for the performance. A great venue for this is Corral de la Moreria.
    4. Plaza del Callao
  4. Reach out! Had one asked me at the time if I knew anybody in Madrid, I would have said no. However after passing the word along, my friend’s, friend’s, brother, from Zamora was in Madrid at the time. Reach out to your friends, find some local connections, and hang out in a few of the local spots. There are great local spots around Plaza del Callao.
    5. Viejo Madrid
  5. Tapas. Tapas are a wide variety of snacks, or appetizers, of Spanish cuisine. These are edibles that are synonymous with Spanish culture. There is lots of finger food that can be served both hot and cold. A great restaurant for tapas is Viejo Madrid – highly recommended.
    6. La Paella Real
  6. Paella. Paella is a type of food that’s unique to Spain. It’s a rice dish that originates from Valencia. There are many different types of paella which one could have to include vegetarian, seafood, mixed, and more – and goes great with tapas. La Paella Real is a great location with well-recommended Paella should one have a hankering for some good Spanish ham.
    7. Restaurante Alabaster
  7. Iberico Ham. This tapa is so good that it gets its own caption. Cured from the black Iberian pig, found only in Portugal and Spain, it’s the best I’ve ever had. Restaurante Alabaster had the best!
    8. La Plaza de Toros de Las Ventas del Espíritu Santo, Las Ventas
  8. Bullfighting. This bloodsport is strongly tied to Spanish culture and masculinity…not for the fainthearted. The roots can be traced back to Mesopotamia where bulls were worshipped, and sacrificed, as entailed in the Epic of Gilgamesh. Eventually this killing ritual became sacred.  A venue to view this ritual is La Plaza de Toros de Las Ventas del Espíritu Santo, or more simply, Las Ventas.9. Hotel Urban Madrid
  9. Rooftop restaurants. These are great locations to come after supper and reflect on the day. It provides one with a great vantage point to take in the beautiful city and digest the cultural experiences with friends. One such rooftop location that’s recommended is Hotel Urban Madrid.10. Jardines del Buen Retiro
  10. Row boats. Though the Spanish are known for being arguably the most influential sailors in the world, Madrid is unfortunately landlocked. However, one is able to enjoy the great outdoors on the water by renting a rowboat at Jadines del Buen Retiro. This is a popular place for the locals to come and enjoy their time off work.

Business Etiquette in Spain, Portugal, and India

Rajat Raizada made the journey to Lisbon and Madrid this summer, experiencing a contrast of Portuguese and Spanish business etiquette to that of his native country, India. Please enjoy reading his perspectives on European and Indian cultural practices, and how to have cultural-awareness in international business.

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“During my summer abroad trip to Spain and Portugal, I noticed many cultural differences between these countries and India. I made several points about what occurs to me as different in Spain and Portugal from India.

Hierarchy

Indian society is very hierarchically organized which isIMG_20160525_173020 apparent from the way parents raise their kids. The parents are the boss and the kids follow the instructions of the parents. Even in business environment, the companies follow a hierarchical structure. In organizations, hierarchy is the central way of managing. If you work with a software company, even a small one, you’ll find a project manager, who is managing the team leader, who is managing the programmers, even in the smallest projects. And the programmer will need his superior for anything that he does. However, in Europe (Spain and Portugal) most companies give people responsibility, freedom and measure people on their performance within those boundaries.

Openness

In India, people are very open, discussing personal, professional, and all kinds of topics with their friends and colleagues. India is a collectivist society and major focus is given on relationship building. Before conducting any business, two parties generally meet 2-3 times to develop good relations and bondIMG-20160615-WA0015s between them. While in Europe (Spain and Portugal), people are always trying to be very polite and won’t share anything negative or offending (which also makes for a very positive cultural experience). It is sometimes hard to really get the truth or the person’s vision on a subject. From a business perspective, it is valuable to learn about different cultures, as by understanding them, it becomes easier to develop a successful cooperation.

Masculinity

Though India is moving towards gender equality, India is still predominantly a male-dominating society. This is quite evident as most of the important financial decisions are made by the male member in the family. In companies, gender ratio has not yet reached 50:50 and most of the senior positions in the company are taken by males. In Europe (Spain and Portugal), there is no gender bias and men and women work together and share the same goal. Unlike in India, some key positions in Portugal and Spain are held by females in the company.

Greetings

While many Spaniards of the opposite sex will greet each other with a kiss on both cheeks, this is not as common in business relationships unless you know the other party well. While in India, handshake is most prevalent way of greeting in business community (don’t even think of kissing).

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Addressing a person

In Europe (Spain and Portugal), people use first name for addressing a person in the company. In India, though, addressing by first name is catching up but people still prefer to be addressed as Sir or Madam (especially if you are talking to senior).

Punctuality

In Portugal, punctuality is not seen as very important. Interestingly, people from the North are usually more punctual than those from the South. In fact, it is polite to arrive five minutes late. The host usually arrives “on time” but all others are usually late. When you arrive for a meeting, do not be offended if you are kept waiting for up to 20 minutes. This is the usual practice in Portugal. If you are kept waiting more than 30 minutes, then it would be quite normal to express some discontent. While in India, people are generally punctually (not as punctual as Americans) and arriving 5 minutes late in a business meeting is not considered rude.

In Portugal, during my visit to WE DO Technologies, I noticed quite a few differences from the Indian companies. First, the CEO of the company was very approachable to all the employees. Second, all the employees of the company were encouraged to suggest new ideas which can aid in companies growth. Third, the work timings of the company were from 9:00 AM to 5:00 PM with weekends off. In India, the company CEO is not easily approachable to all the employees and generally top management makes all key strategic decisions about the company. Other employees just follow their superior’s orders. Also, the work timing in India is very harsh. Generally, 9-10 hours workday is common with Saturday as working day (half day in some companies).

Doing business in Europe – Spain

These are the things which I learned during my trip to Spain in regards to doing business:

Doing business in Spain requires good understanding of their culture and values. Spanish culture has influenced the world greatly in the past. At one time, Spain ruled in South America, the Caribbean and as far east as the Philippines. As a result of this large colonial influence and the growth of Spanish as a second-language, Spanish is regarded as the second most spoken language worldwide. Spain has a relational culture.IMG_20160530_174610

To do business in Spain means one has to build a network of contacts in different sectors of society. To get your client to trust you right from the start, it helps to provide him with references about yourself and your company from important people in Spain. Getting yourself introduced by a trusted relation of your new client is also a very good way to start the initial contact. Relations are built personally, not by telephone or e-mail. Out-of-the-office meetings like lunches or dinners offer the best occasions to get to know each other better. This aspect of doing business of Spain is very similar to that of India.

The Spaniards like to dress well. Formal business suits are worn by men with dark colors in winter and light in summer, and fashionable business dress is worn by women. Spain has a large shoe industry therefore shoes are an important part of their dress. The social status of a person is directly connected to the dress. Young people, however, are nowadays generally free to wear comfortable clothes.

Doing business in Europe – Portugal

Portuguese people are very friendly and social. Generally, it takes 1-2 meetings to build a relationship before starting a business with them. Some of my other key takeaways about doing business in Portugal are mentioned below:IMG-20160615-WA0016

Business dress is usually rather formal. Casual dress is still unusual in Portuguese companies, even in modern or creative industries. In some cases, however, companies allow their staff to dress down on Fridays. However, a standard business suit is still the most common form of dress among businessmen.

Portugal has a slightly higher level of corruption than other western European countries. Corruption is an important political and economic issue and still represents an enduring characteristic of Portuguese business culture. Most cases of bribery and corruption are reported from the public sector. They are related mainly to concessions, unclear approvals of contractors and specific economic lobbying or job offers to friends and family members.

In the Portuguese business environment, it is normal to give a gift to customers and partners. To reject a gift is seen as offensive. Also, as gifts are considered to be a personal gesture, it is not polite to re-distribute a gift to staff.”

To check out more student experiences, please visit our Study Abroad blog page.

Information on international opportunities can also be found on our website.

Around the World in 29.5 Days: My Study Abroad Honeymoon

Newly weds, Thomas Edmunds and Teresa Moore, set out to travel the world, designing their honeymoon around USD’s MSRE intersession program in Hong Kong. Please enjoy reading Thomas’ reflections about their wonderful trip abroad!

“In Jules Verne’s 1873 novel, Around the World in 80 Days, Phineas Fogg and his valet set out from London to circumnavigate the globe in an outlandish 79-day journey, stopping in Egypt, India, Hong Kong, Japan, and the United States. On December 27, 2015, my wife and I set out from San Diego to circumnavigate the globe in 29.5 days, in celebration of our recent wedding. We enjoyed a full lunar cycle of travel, more commonly known as a “honeymoon,” stopping in Rome, Italy, Doha, Qatar, Bali, Indonesia, Singapore, Shanghai, China, and following in Mr. Fogg’s footsteps, Hong Kong.

Victoria PeakThe honeymoon was designed around the University of San Diego’s Master of Science in Real Estate intersession program in Hong Kong. This program was a great opportunity to complete a three credit-hour Capital Markets course while exploring one of Asia’s financial capitals and shipping hubs, as well as the world’s most visited city. Having not studied abroad as an undergrad at the University of Virginia, I jumped at the chance of spending the intersession term abroad in Hong Kong. I’m glad I did because it was one of the most rewarding experiences of my life.

The Capital Markets class was extremely practical and informative. In addition to visiting CBRE’s Hong Kong offices, we had the benefit of listening to lectures from two USD MSRE alumni that work for multinational real estate companies. It was very powerful to hear from two highly successful professionals that attribute much of their success to USD’s MSRE program. The classroom curriculum was enhanced by a city tour, which included a trip to Victoria Peak, a mountain with beautiful city vistas, and a visit to Macau, Asia’s version of Las Vegas.

The Bund

In my opinion, the main purpose of a study abroad program is not academic in nature but rather designed to provide a platform for personal intellectual growth, immersing students in new cultures and allowing them to build unique perspectives that they can bring back to their classmates and careers in the U.S. This study abroad program provided the impetus for my around-the-world honeymoon, which was highlighted by cultural immersion across four continents. My wife and I toured Hindu temples in Bali, visited the Tian Tan (Big) Buddha in Hong Kong, walked the iconic Bund riverfront path in Shanghai, and met Pope Francis at the Vatican in Rome! I will be forever grateful to USD and the Ahlers Center for bringing about this outlandish plan to circumvent the globe and for all of the amazing memories that were made along the way.”

To read more student experiences, visit our Study Abroad blog page.

Information on international opportunities can also be found on our Ahlers Center website.